Frequently Asked Questions
Everything you need to know about your Keller International experience.
What is the standard shipping timeframe for furniture orders?
Most in-stock salon furniture and equipment orders are processed within 2-3 business days. Delivery times typically range from 5 to 10 business days depending on your location and the shipping method selected.
Do your products come with a manufacturer warranty?
Yes, all Keller International equipment comes with a standard limited warranty. Most barber chairs and styling chairs include a 1-year warranty on the chair top and a 2-year warranty on the hydraulic base.
What is your return policy for beauty equipment?
We accept returns on unused, unassembled items in their original packaging within 30 days of delivery. Please note that returns may be subject to a restocking fee and return shipping costs.
Do you offer financing options for new salon owners?
Absolutely. We partner with several industry-leading finance companies to offer flexible monthly payment plans that help you equip your salon while managing your cash flow.
Can I request fabric or vinyl swatches before purchasing?
Yes, we understand that color accuracy is vital for your salon's aesthetic. You can contact our customer service team to request physical swatches for most of our seating collections.
How do I track my freight shipment?
Once your order ships, you will receive an email confirmation with a tracking number and the name of the freight carrier. You can track your palletized shipment directly on the carrier's website.